Irritated prepaid clients with Rogers and Fido might find some option with the Compensation for Complaints for Telecom-television Provider (CCTS) adhering to the firm shutting down pre paid solutions in 2015.
Since December 16 th, Rogers and its flanker brand name, Dog, shut down their particular pre paid services. Pre-paid customers were forced to switch to one more Rogers flanker brand, Chatr, change to postpaid services, or leave for another provider entirely. Nevertheless, some annoyed consumers found that they couldn’t obtain a refund or transfer the cash they had actually paid into the pre-paid solution. Rogers’ terms of solution seemed changed in June 2024 to make pre paid equilibriums non-transferable.
One Rogers customer reached out to MobileSyrup to share her experience of mosting likely to the CCTS to get her money back from Rogers. In e-mails, Diane Damario stated that she topped up her Rogers prepaid account on October 8 th, 2024, prior to getting notification on October 22 nd that Rogers would certainly discontinue its pre-paid service.
Damario claimed she included $ 100 to her Rogers account, which cost $ 113 with tax included. That amount would have covered about seven months of Damario’s pre-paid service. She submitted a problem with the CCTS on December 30 th and asked for to be reimbursed $ 109 60, which represented her continuing to be prepaid equilibrium of $ 97 and $ 12 60 in tax obligation. Damario worried in the email that any individual submitting a CCTS problem ought to remember to include the tax– she at first forgot yet had the ability to upgrade her complaint later on.
“The CCTS responded on January 3 rd, 2025, with an invitation to submit an issue online and a link to their online issue type,” Damario wrote to MobileSyrup.
“I finished and submitted my complaint online later on that exact same day and obtained an e-mail from the CCTS with a copy of my problem and an invitation to submit papers to sustain my case. I emailed back with support documents much less than 2 hours later. At around the same time, I got another e-mail from the CCTS indicating that they were approving my problem and had actually notified my company.”
Damario got an e-mail from Rogers’ Office of the Head Of State on January 7 th. In it, the company agreed to reimburse the $ 109 60 via a sent by mail cheque. Rogers additionally advised that the procedure would take two to 6 weeks to complete. Notably, Rogers highlighted in the e-mail that its terms of service state that transfers into a pre paid account are non-refundable, yet agreed to release the reimbursement as a “single gesture.”
Along with the information regarding consisting of tax, Damario advised that any person filling in an issue take their time and be patient since it’s not constantly noticeable which solution to choose. If you do choose the incorrect response, you can constantly go back and alter it.
“I am attempting to get the word out about due to the fact that I feel that Rogers [is] being unfair and deceitful in maintaining everybody’s account equilibriums,” Damario wrote.
Canadians can file a grievance with the CCTS utilizing the compensation’s on-line kind, which is offered right here.
MobileSyrup might gain a commission from purchases made through our web links, which assists fund the journalism we give complimentary on our web site. These links do not influence our editorial content. Assistance us here.
